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Privacy Policy

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Last updated: 25 November 2025
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Tall Trees Motel (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, including through our website www.talltreesmotel.com.au (“the Website”) and during your stay.

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By using our Website, making a booking, or staying with us, you agree to the terms of this Privacy Policy.

 

1. What Personal Information We Collect

 

1.1 Information You Provide​

  • Name

  • Address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers; we do not store full card numbers)

  • Booking details

  • Identification documents (e.g., driver’s licence or passport)

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1.2 Information Collected Automatically​

  • IP address

  • Device details

  • Browser information

  • Website usage and analytics

  • Cookies data

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1.3 Information from Third Parties​

  • Online travel agents (e.g., Booking.com, Expedia)

  • Payment processors

  • Guest review platforms

 

2. How We Use Your Personal Information

 

We may use your information to:

  • Process bookings and payments

  • Manage check-in and check-out

  • Communicate regarding reservations or enquiries

  • Provide customer service

  • Improve our Website and services

  • Maintain safety and security

  • Meet legal obligations

  • Send marketing communications if you have opted in

 

3. How We Share Your Information

 

We may share your personal information with:

  • Payment processors

  • Booking platforms used by you

  • IT and website service providers

  • Regulatory authorities where required

  • Emergency services when necessary

 

We do not sell or trade your personal information to third parties.

 

4. Cookies & Website Tracking

 

We may use cookies or similar technologies to:

  • Improve Website performance

  • Analyse user behaviour

  • Personalise user experience

 

You can manage or disable cookies through your browser settings.

 

5. Direct Marketing

 

We may send marketing communications if you have opted in.

You may unsubscribe at any time via the link in our emails or by contacting us directly.

 

6. Security of Your Personal Information

 

We take reasonable steps to protect your data from unauthorised access, disclosure, loss, or misuse through secure systems, access controls, and encryption where appropriate.

 

7. Access & Correction

 

You may request access to or correction of the personal information we hold about you by contacting us.

Identity verification may be required.

 

8. Overseas Disclosure

 

Some third-party services (e.g., booking engines, email services) may store data overseas.
We take reasonable steps to ensure compliance with Australian privacy standards.

 

9. Retention of Information

 

We retain personal information only as long as needed to:

  • Provide services

  • Meet legal and financial requirements

 

Information is then securely destroyed or anonymised.

 

10. External Links

 

Our Website may include links to third-party sites.
We are not responsible for their privacy practices and recommend reviewing their policies.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy at any time.
Updates will be posted on our Website with an updated date.
Continued use of our services indicates acceptance of any changes.

 

12. Contact Us

 

If you have questions or wish to access or correct your information, please contact:

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Tall Trees Motel
9 Eagle Heights Road, Tamborine Mountain QLD 4272
Phone: (07) 5545 1242
Email: holiday@talltreesmotel.com.au

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